Deliveries occur on MONDAY between 6am – 5pm throughout Southern CA.
It is extremely important to provide us with accurate delivery information and delivery instructions to avoid any delivery issues. Please contact our customer service team at firstname.lastname@example.org with any delivery issues or updates. Our service provider only operates during the regular delivery time frame of 6am-5pm, so any delivery issues received outside that window may not be correctable.
You will be sent one text on each delivery day to notify you of the status of your delivery:
1 – your package has been delivered
Delivery Address Changes:
Any changes in delivery address must be received by the customer service team by noon on Saturday for Monday deliveries. There may be an additional fee for changes once the package has left our facility and is in their possession. Please check your order confirmation email details to ensure they are correct.
Each customer is guaranteed 1 attempted delivery. If that delivery is failed for any reason, we will do our best to have our delivery team redeliver at the end of the delivery timeframe. If redelivery is required due to an issue on clients end (mistake or omission of delivery information, for example), additional fees may occur. If you receive a notification of delivery failure, please contact our customer service team at email@example.com immediately. We will always do our best to get your meals to you promptly and efficiently without additional fees, but we ask that you provide the most detailed information possible to avoid driver confusion.
At this time, we do not take back ice packs, meal trays or lids, insulated liners, or delivery boxes. We encourage you to reuse, recycle, and compost (as applicable) as often as possible. We appreciate your efforts in helping us to stay as sustainable as we can be.